RETURNS AND REFUNDS POLICY – ClaudBare™

Last updated: 06/10/2026

This Returns and Refunds Policy applies to all purchases made on norvelan.com, regardless of the country from which the order is placed. Our priority is to provide a transparent, clear shopping experience that complies with the consumer protection regulations applicable in each jurisdiction.

1. EXTENDED RETURN POLICY – 90 DAYS

In addition to the minimum statutory rights applicable in each country, ClaudBare™ offers a voluntary 90-day return policy. This means you have 90 days from the date of receipt to request a return, regardless of your country of residence.

For the return to be accepted, the item must be:

•        In the same condition as received

•        Unused and free from signs of wear

•        With intact labels (if applicable)

•        In its original packaging

•        With receipt or proof of purchase

2. RIGHT OF WITHDRAWAL (EU AND UK CUSTOMERS)

For orders shipped to the European Union or the United Kingdom, the statutory 14-day right of withdrawal also applies, allowing you to cancel the order for any reason within that period. This right does not reduce the extended 90-day policy; it simply ensures that, during the first 14 days, the consumer is protected by mandatory consumer regulations.

3. INITIATING A RETURN

To request a return, please contact us at:

📩 claudbare.contact@gmail.com

Once approved, we will provide:

•        Return instructions

•        The corresponding shipping address

•        A shipping label if applicable to a case covered by the seller

Items sent back without a prior return request will not be accepted.

4. RETURN SHIPPING COSTS

4.1. Defective, Damaged, or Incorrect Products

ClaudBare™ will cover the cost of return shipping.

4.2. Voluntary Return (Change of Mind)

The customer is responsible for shipping costs, unless local legislation requires otherwise.

5. DAMAGE, ISSUES, OR DEFECTIVE PRODUCTS

Please inspect your order upon receipt. If the product arrives:

•        Defective

•        Damaged

•        Incomplete

•        Or you receive an incorrect item

You must contact us within a reasonable period so that we can assess the issue and resolve it accordingly.

6. NON-RETURNABLE ITEMS

For hygiene, safety, and international regulatory reasons, we do not accept returns on:

•        Personalised or made-to-order products

•        Personal care or hygiene products once opened

•        Used or unsealed beauty and cosmetic products

•        Perishable goods (food, flowers, plants)

•        Hazardous materials, flammable liquids, or gases

•        Gift cards

•        Sale or clearance items (unless defective)

If you have any doubts about a specific item, please contact us before purchasing.

7. EXCHANGES

To exchange an item, please process a standard return. Once accepted, you may place a new order for the desired item.

8. REFUNDS

After receiving and inspecting your return, we will notify you of its approval or rejection. If approved, a refund will be automatically issued to your original payment method.

•        The standard processing time is up to 10 business days, although your bank or payment provider may require additional time.

If more than 15 business days have passed since approval without receiving your refund, please contact us at:

📩 claudbare.contact@gmail.com

9. STATUTORY WARRANTY (EU, UK AND OTHER COUNTRIES)

Products sold by ClaudBare™ are covered by the minimum statutory warranty applicable in each country. For the European Union, this includes a 2-year warranty for defective products in accordance with Directive (EU) 2019/771.

10. FRAUD, ABUSE, OR MISUSE OF POLICY

ClaudBare™ reserves the right to refuse returns where there is evidence of:

•        Product use

•        Improper handling

•        Intentional damage

•        Unjustified repeated returns

•        Conduct constituting abuse or fraud

11. CONTACT

For any queries regarding returns, refunds, or warranties:

📩 claudbare.contact@gmail.com